TripFusion by Vacayou
TripFusion is a new B2B solution from Vacayou, a booking
platform for wellness experiences.
John Matson joined Vacayou in October as president and chief
Founded in 2019, Vacayou is a travel marketplace focused on
wellness resorts and experiences around the globe.
The company is now launching a B2B solution to enable hotels
to offer spa reservations and other wellness experiences as part of the room
booking flow and in a single, unified cart.
Vacayou’s president and chief operating officer, John
Matson, presented the new solution during the Launch competition at The
Phocuswright Conference 2023, where it won the People’s Choice award.
Matson said more than 50% of potential spa reservations go
unbooked each year because of inefficiencies in the current system, such as requiring emails or phone calls between the guest and the spa and also lack of availability for the guest’s dates of stay.
TripFusion creates a widget in the booking flow so the
opportunity is surfaced to guests at the time of booking, and the system links
the spa point-of-sale system with the hotel property management system to show accurate
Watch Matson’s Center Stage
TripFusion by Vacayou – Phocuswright Innovation Launch 2023 – Winner: People’s Choice Award
Later, Matson shared more details about TripFusion and the
company’s next steps in a discussion with PhocusWire senior reporter Morgan
Hines in the PhocusWire studio.