In marketing, understanding what drives consumer behavior separates the strategic from the box-checkers. Behavioral economics, which combines insights from psychology and economics, provides the most valuable tools for marketers, second only to understanding the exact individuals they aspire to market to.
By understanding how and why people make decisions, you can craft strategies that resonate deeply with their audience, leading to better engagement and increased conversions.
Behavioral economics examines how psychological factors influence economic decisions. Unlike traditional economics, which assumes people are rational actors, behavioral economics acknowledges that humans often behave irrationally.
Concepts such as loss aversion, social proof, anchoring, scarcity and herd mentality play significant roles in decision-making. (I just cover the basics here, but I highly recommend exploring these concepts further on your own.)
Dig deeper: How to boost marketing engagement with behavioral science triggers
Here are some high-level examples to help understand how these come into play in marketing.
Highlight what customers stand to lose if they don’t act. Limited-time offers and exclusive deals play on this principle, creating a sense of urgency. This often contradicts a marketer’s natural behaviors, too.
Probably the most common these days, this concept can enhance trust and credibility. Customer reviews, testimonials and user-generated content showcase real experiences, helping potential customers feel more confident in their choices.
Presenting a higher-priced option first can make subsequent options seem more affordable. This technique is often used in pricing strategies, such as tiered pricing models where the most expensive option sets a reference point.
This can drive demand by making products or services appear more desirable. Limited editions, countdown timers and stock levels on product pages create a sense of urgency, encouraging quicker decision-making.
While this concept is arguably better to recognize than to use as a strategy, you can still use herd mentality by highlighting popular products to encourage purchases based on perceived popularity and approval.
While behavioral economics offers powerful tools, you must use them ethically. Manipulating consumer behavior can lead to distrust and damage your brand’s reputation. Transparency and honesty are always the best path to success in the long run.
For example, while scarcity can drive sales, creating false scarcity is deceptive and can erode trust — often leading to negative repercussions that are impossible to track. Aim to guide consumers towards beneficial choices without coercion. Ethical marketing respects the consumer’s autonomy and fosters long-term loyalty.
Dig deeper: 4 cognitive biases and psychological drivers for influencing behavior
Behavioral economics provides a deeper understanding of consumer behavior, enabling you to create more effective and engaging strategies to help move the needle. Make sure to approach these techniques with integrity, maintaining the necessary transparency and trust with your audience to achieve sustainable success.
Contributing authors are invited to create content for MarTech and are chosen for their expertise and contribution to the martech community. Our contributors work under the oversight of the editorial staff and contributions are checked for quality and relevance to our readers. The opinions they express are their own.